REFUND & CANCELLATION POLICY
Effective Date: August 31, 2026
Thank you for choosing Musceaux Consulting Group. Because our services may involve reserved appointment times, preparation, individualized educational guidance, and digital products, the following policy applies to purchases made through our website.
1. CONSULTATION CANCELLATIONS
Customers may cancel a scheduled consultation by using the applicable booking or contact method provided by Musceaux Consulting Group.
To receive a refund or avoid a cancellation fee, cancellations should be made at least 24 hours before the scheduled appointment time.
Cancellations made less than 24 hours before an appointment may be subject to a cancellation fee or may be ineligible for a refund.
Same-Day Cancellations
Same-day cancellations may be treated as late cancellations because the appointment time has been reserved specifically for you.
Any applicable cancellation charge will be disclosed during the booking process where required.
2. RESCHEDULING
If you are unable to attend your scheduled consultation, you may request to reschedule.
Requests made at least 24 hours before the appointment will generally be eligible for rescheduling without penalty.
Repeated rescheduling requests or requests made shortly before an appointment may be subject to additional restrictions.
Rescheduling is subject to appointment availability.
3. MISSED APPOINTMENTS / NO-SHOWS
If you fail to attend a scheduled consultation without cancelling or contacting us, the appointment may be considered a no-show.
No-shows may be ineligible for a refund.
At our discretion, we may allow a customer to reschedule a missed appointment, subject to availability and any applicable fee.
4. CONSULTATIONS THAT HAVE ALREADY BEGUN
Once a consultation has started, refunds may generally not be available for the portion of the service already provided.
If an issue arises during a consultation, customers are encouraged to contact Musceaux Consulting Group so that we can evaluate the situation.
5. DIGITAL PRODUCTS AND DOWNLOADABLE RESOURCES
Because digital products and downloadable educational resources may be accessed immediately after purchase, refunds may generally not be available once the product has been downloaded or accessed, except where required by applicable law or where Musceaux Consulting Group determines that an exception is appropriate.
If you experience a technical problem accessing a digital product, contact us so that we can attempt to resolve the issue.
6. FREE RESOURCES
Free educational resources have no purchase price and therefore are not eligible for monetary refunds.
7. AFFORDABILITY ASSESSMENTS
If an Affordability Assessment is purchased as a paid service, cancellation and refund eligibility will depend on whether work has already begun.
If the Assessment has not yet been started, a refund may be available subject to the terms displayed at checkout.
Once substantial individualized work has begun or the completed Assessment has been delivered, the purchase may become non-refundable, except where required by applicable law.
8. SERVICE NOT AS EXPECTED
If you believe a service did not reasonably match the description provided at the time of purchase, contact us promptly.
We will review the circumstances and, where appropriate, may offer a partial refund, full refund, rescheduling, correction, or other reasonable resolution.
9. DUPLICATE PURCHASES
If you accidentally purchase the same service or digital product more than once, contact us as soon as possible.
Verified duplicate purchases may be eligible for a refund of the duplicate transaction.
10. REFUND REQUESTS
Refund requests should include:
- Your name
- Email address used for the purchase
- Order or booking information
- Product or service purchased
- Reason for the request
Refund requests should be submitted through the contact information provided on our website.
11. REFUND PROCESSING
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
12. CHARGEBACKS AND DISPUTES
Before initiating a payment dispute or chargeback, customers are encouraged to contact Musceaux Consulting Group so that we have an opportunity to review and resolve the issue.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.
13. EXCEPTIONS REQUIRED BY LAW
Nothing in this policy is intended to eliminate or restrict any refund, cancellation, consumer-protection, or other rights that cannot legally be waived.
Where applicable law provides a customer with rights that conflict with this policy, the applicable law will control.
14. POLICY CHANGES
Musceaux Consulting Group may update this Refund & Cancellation Policy from time to time.
The updated policy will become effective when posted to the website unless otherwise required by law.
15. CONTACT
For questions regarding cancellations, rescheduling, or refunds, please contact:
Musceaux Consulting Group
Email: [Insert Business Email]
Phone: [Insert Business Phone, if applicable]
Website: [Insert Website Address]
Last Updated: August 31, 2026